Thank you so much for shopping with us!
    • All items are ready to ship unless otherwise stated.
    • Items will ship within 1-3 business days from receiving your order confirmation.
    •  Saturday, Sunday, and holidays are not considered business days for orders processing.
    • Longer transit times may apply to destinations outside the continental United States.

    When will my order ship?

    • Orders with standard shipping take 1 to 3 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times. When choosing shipping method, please account for non-business days. You will receive an email with tracking information once your order has shipped.

    How long will it take my order to arrive?

    • Orders are shipped within 1 to 3 business days. Standard ground shipping orders arrive in 2-5 business days once the order has shipped; you will be emailed a tracking number. Orders shipped outside the continental United States will take 7-10 business days.

    How do I track my order?

    • Once your order is shipped, you will receive a confirmation email including your USPS tracking number. Updated tracking information will be available the day after your order is shipped out.

    What are the shipping charges for returns?

    • We offer a Free Return Shipping label within 14 days of receiving your order. Email returns@tenthandpine.com to begin the return process.

    Where do you ship from?

    • All orders ship from our warehouse center in Los Angeles, CA 90032. View map below for estimate of Standard transit times.

     

    How do I change my shipping address once my order is placed?

    • If you need to change your shipping address please contact us as soon as possible at hello@tenthandpine.com.

    DOMESTIC:
    • Free shipping on all USA orders.
    • We do offer an upgrade Priority shipping option for $8.
    • Please allow 5-7 business days to receive your order.
    • Items are shipped USPS First Class or Priority Mail.
    • You will receive order updates through the email you provide, text, or through Facebook Messenger.
    INTERNATIONAL:
    • Canada shipping cost is $9.50.
    • All other countries have a flat rate of $22.
    • International Shipping generally takes 7-21 days or 2-4 weeks. In some instances, it may take longer. It is the responsibility of the purchaser to pay all customs and duty fees.
    • Should you deny any charges, your order will be considered 'Abandoned' and will not be refunded or replaced.
    • Occasionally a package may get lost in transit. We do not accept responsibility for any missing or lost packages shipped overseas. Lost or missing packages will not be replaced.
    • If your order contains any 'Pre-Order' items, your entire order will be held until everything is available to ship together.
    • We will not alter customs forms to reflect a value different than the amount paid by the purchaser. Doing so is a Federal Offense.