The following criteria must be met to qualify for a refund:
- Product must be in original packaging with tags attached
- Product must be unused, unworn, unwashed
- Product must not be damaged
- Full priced, non discounted or final sale items.
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. If you receive a product that is defective, please email us right away! Defective pieces must be have tags attached, unused, unworn and unwashed.
Our bamboo content of 95% makes it a very delicate fabric that can sometimes pill from contact with other surfaces or fabrics and improper washing. Pilling is within the nature of bamboo fabric to an extent and may occur from wearing and washing. However, the fabric will remain soft. Our policy does not cover replacing items due to pilling. Please follow our wash instructions to reduce the likelihood of pilling.